All above prices are inclusive of VAT @20%

Payment must be made at the start of your pet’s stay with us – either on arrival at the farm, or by cash to our driver on collection of your pet or by card over the phone prior to collection of your pet. We accept payment by cash or credit or debit card. We do not accept payment by cheque.

Charges are per day so you pay for the day your pet arrives and the day they leave.

During peak periods (Easter, August and Christmas/New Year) we require a £30 deposit against each booking which is non refundable. Your booking will not be confirmed until we receive this deposit, and your place may not still be available should you turn up on the day having not made the deposit payment.

We do not give refunds unless in exceptional circumstances. However we are happy to credit any unused days to your next booking.

Please note that during peak times we may not be able to extend your pet’s stay with us at short notice due to travel delays etc. The kennels and cattery are usually full to capacity at these times and we may not have a spare kennel. Please make sure your booking covers the whole period of your holiday.

We do not charge our customers peak rates in the school holidays. The only additional charge we make is at Christmas, when Christmas day, Boxing day and New Years day are charged at double price – this is to cover additional staffing expenses.

Postcode,Price (Inc VAT)
EN9,£ 12.00
EN7 EN8,£ 15.00
IG10 CM16,£ 15.00
E4,£ 25.00
EN1 EN2 EN3 EN4 EN5 EN6 EN10,£ 25.00
IG7 IG8 IG9,£ 25.00
HARLOW & HODDESDON ,£ 25.00
HERTFORD & WARE,£ 30.00
E17 E18,£ 30.00
IG1 IG2 IG3 IG4 IG5 IG6 IG11,£ 30.00
RM1 RM2 RM3 RM4 RM5 RM6 RM7 RM8 RM9 RM10 RM11 RM12 RM13 RM14 RM15,£ 30.00
E1 E2 E3 E5 E6 E7 E8 E9 E10 E11 E12 E13 E14 E15 E16,£ 45.00
N1 N2 N3 N4 N5 N6 N7 N8 N9 N10 N11 N12 N13 N14 N15 N16 N17 N18 N19 N20 N21 N22,£ 45.00

VACCINATIONS

All dogs must have up to date vaccinations for Distemper, Canine Parvovirus, Canine Infectious Hepatitis and Leptospirosis. These are all included in your pet’s annual routine vaccination. Cats must be vaccinated against Feline Enteritis. We will require proof of up to date vaccinations before entering the kennels and cattery so please check your pet’s health record before coming in.

If your pet is due to be vaccinated and you would like our vet to carry this out at the farm this can be done any Thursday, which is the day our vet does her weekly check of the kennels and cattery. This is only possible if your pet is due to be vaccinated, not if he is overdue. If he is overdue you will need to take him to your own vet prior to boarding and have him updated.

KENNEL COUGH

Kennel cough (canine infectious bronchitis) is an upper respiratory infection affecting dogs. It is caused by a combination of the canine parainfluenza virus and the bacteria Bordetella bronchiseptica. Kennel cough is so named because the infection can spread quickly among dogs in the close quarters of a kennels or animal shelter. The virus is spread through airborne droplets produced when sneezing or coughing and is highly contagious. Symptoms can include a harsh, dry cough, retching, sneezing, snorting or vomiting and usually begin a few days after exposure. Although not particularly pleasant, it is not usually serious and can be treated with antibiotics. Dogs can be vaccinated against kennel cough but the vaccination is not a fail-safe preventative. Just like human influenza, even after receiving the vaccination, a dog can still contract mutated strains or less severe cases.

OUR KENNEL COUGH POLICY

We recommend that all dogs are vaccinated against kennel cough before they board with us however it is not compulsory. We suggest you discuss the vaccination with your veterinary surgeon as some breeds are more prone to contracting the virus than others. If you do decide to have your dog vaccinated against kennel cough it is MUST be done at least two weeks prior to boarding.

To prevent the spread of the virus our kennels and feeding bowls are disinfected daily with an anti-viral disinfectant. If we hear a dog coughing in the kennels he will be immediately moved to our quarantine block where he will be seen by the vet and prescribed medication if necessary.

VETERINARY CARE

Sometimes the stress of being away from home and in a strange environment can cause health issues for both dogs and cats. We have a vet from House & Jackson veterinary clinic visit the kennels weekly to check on all the animals and to carry out any non urgent treatment. In case of an emergency we will take the dog or the cat to the vet surgery immediately.

On arrival at the farm you will be asked for an emergency contact number. Should your pet become ill we will try to contact you on this number to receive your approval for veterinary treatment. If we are unable to contact you we will use our vet’s judgement. If your own vet is local and you would prefer us to take your pet to them in an emergency please let us know in advance.

PERSONAL BELONGINGS

It is not necessary to bring beds, bedding or bowls as we supply these. If you wish to bring something familiar for your pet to sleep on or with we recommend that you bring something old that you do not want back such as an old sweater with a familiar scent. Beds and bedding can get soiled and possibly chewed in the kennels and we cannot guarantee their safe return. You may bring toys or treats but once again nothing that is too special, as they may get lost when the bedding is changed.

We will not need your dog lead as we use our own slip leads to walk the dogs. We will give your lead back to you in reception as they have a tendency to get lost! Please remember to bring it with you when collecting your dog.

GROOMING AND BATHING

We have a grooming parlour within the kennels and we have a qualified groomer on site. See our grooming page for more information about our services.

To ensure your dog returns home clean and fresh we can bath him just before he leaves us. Prices are generally between £15 – £20 for a ‘freshen-up’ depending on the breed – just ask the staff for details.

Privacy Policy

SOUTHEND LANE
WALTHAM ABBEY
ESSEX
EN9 3SE

T: 01992 715283

• Fully licensed by EFDC – licence number LN/210003651 

Licence name MRS B W ORMAN